My family owns a brick and mortar toy store called LearningTower Toys located in Port Jefferson Station. It’s a small town located on Long Island, New York, for those not familiar with the Northeast. The business has been in existence since 1996 and has had a website since 1998. They recently discovered that their business was listed as “Place closed” on Google maps. For obvious reasons, this is not good. I received a call from my mother to assist and here is an overview of what transpired:
- Discovered that the listing had been flagged as “Place Closed”
- I attempted to claim the business using Google maps’ “Add or Edit your Business” feature. I entered in all the relevant information and was prompted to confirm this with a call placed to the phone number on record. Using this feature, an automated Google service called and we entered a PIN to confirm we were the business owner.
- Upon completion, the entry was listed as “pending approval”. It was no longer listed as “place closed,” so I assumed we were in good shape.
- A few hours later, a Google representative called to confirm the listing. This seemed strange since we confirmed with the phone number on file, but they simply asked my mother to confirm the physical address. Unfortunately, with the hustle of the store, my mother didn’t have the time to get a callback number to reach the representative.
- Within minutes, the listing which I took time to correct was listed as “removal requested,” and a new listing was created by Google with errors in the address. It seems the representative didn’t bother checking the content of the other listing and just deleted it. They created a newer listing which was now in the wrong location and had limited data (no url, photos, etc.).
- The new listing wasn’t editable and the old (proper listing) was in the process of deletion and had no option to edit or reactivate.
- My only recourse was to create yet another listing and flag the other two for deletion, citing duplicate entries.
Here is the current listing:
So finally we have a proper listing in Google Maps. However, Google seems to apply some form of page rank to these listings. We went from the top couple listings on page 1 for “Port Jefferson Toy Store,” to page 3 or 4. This should correct in time, but it’s still quite annoying. The lesson: claim your business now before someone, erroneously or maliciously, deletes or edits your listing.
The saga continues. The LearningTower Toys map pin in now broken. It’s coming up as “Learning Tower of Pizza” in Ankeny, IA or “Gamestop” in Islandia NY. Very strange.
I was able to locate LearningTower Toys listing but it’s marked as “Place Closed” yet again. Hopefully I’ll have some resolution soon.